Reviews & Ratings: Understand & Improve App User Opinions

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Whenever you wish to perceive how customers understand your app, your finest guess is to take a look at your app’s common ranking. Nevertheless, if you wish to perceive what customers are literally saying about your app, you might want to analyze what’s being mentioned within the critiques part of your retailer itemizing. This could spotlight widespread characteristic requests or aid you establish any grievances your customers have regarding your app. Utilizing ASO instrument, you possibly can uncover a wide range of attention-grabbing insights that can assist you perceive and enhance how customers understand your app. Calling on illustrations from actual use circumstances, this weblog will clarify every thing you might want to know. Let’s dive proper in!

 

Table of Contents

App Assessment Sentiment Evaluation: Uncover Strengths & Weaknesses

In March 2020, the app Amongst Us! launched a brand new model amidst controversy that their chat system was not being moderated sufficient. Because of this, they added a chat system that stopped customers from having the ability to write their very own sentences, as a substitute displaying an array of choose solutions that customers may choose from. Based on information from ASO, this replace negatively impacted their scores.

Nevertheless, how can we ensure that this sudden lower of their scores is attributed to the app’s model replace? And above all, how can we make sure that customers notably didn’t just like the adjustments made to the chat system as a substitute of the opposite options added with this replace? Our Sentiment Evaluation part will assist us pinpoint probably the most repeated person opinions to essentially perceive what was mentioned concerning the app replace.

Whenever you land on this part, we present a phrase cloud that already supplies you with numerous insights! It highlights probably the most repeated key phrases discovered within the critiques fetched over the date vary chosen (March 2021); right here, we clearly see that “replace”, “new replace”, “chat”, and “fast chat” have been among the many most repeated key phrases.

Whenever you hover over a key phrase, additionally, you will see the variety of critiques that key phrase is present in and the common ranking of all critiques containing that search time period. Within the instance above, it’s clear that the time period “fast chat” obtained numerous blended critiques with a mean ranking of two.89 (in comparison with an general common ranking of 4.5 firstly of March).

To get much more insights, the desk beneath the phrase cloud exhibits a set of key efficiency indicators (KPIs) for probably the most repeated key phrases. Unsurprisingly, the phrase “replace” is probably the most repeated one (present in 4262 critiques) and we see that each one the common scores (for all critiques containing these repeated phrases) are beneath the app’s general common ranking.

By clicking on the “Present critiques” button, you’ll be able to learn the critiques for your self. Right here, when customers discuss concerning the new replace, they point out that their frustration primarily derives from the brand new chat system. Nevertheless, we additionally see that the second person within the picture above “love[s] the brand new map”, suggesting that there was some constructive suggestions linked to this new model replace.

The tab “Most constructive key phrases” means that you can see what features of your app customers like probably the most. On this case, we see that the brand new airship map was a pleasant enchancment for customers. Due to this Sentiment Evaluation part, we will now differentiate between the options that needs to be stored and those who needs to be eliminated/improved to be able to keep an excellent common ranking.

Monitor & Study From How Customers Understand Competing Apps

Studying about what your customers (dis)like about your app is essential, however you must also try the problems/requests your opponents are going through. This could display issues that you just shouldn’t do and the options that get requested probably the most. By implementing priceless options that your opponents don’t but present, you possibly can increase your aggressive benefit.

Within the instance above, we see that this competitor is going through a difficulty with the variety of advertisements positioned in its recreation. In October, the common ranking from critiques equaled 2.31 which is basically low in comparison with Amongst Us!

If we check out language e-learning apps, we see that the app Lingodeer will get numerous constructive critiques utilizing the phrases Korean- and Japanese-related phrases. Whereas these languages usually are not at present supported by Duolingo, if the app needed to broaden and entice (new) customers, they’ve direct proof that Korean and Japanese may very well be worthwhile choices to develop.

Telephone View: Perceive What New Customers Assume About Your App

Whenever you analyze what’s being mentioned in critiques, it’s at all times priceless to know if new options work or if customers are complaining about one thing particularly. Nevertheless, how will you be taught whether or not unhealthy critiques are influencing new customers after they land in your app web page? Our Telephone view part is all about understanding what customers see after they test the Rankings part of your app web page.

Within the instance above, the primary body exhibits the app’s present common ranking in addition to the ranking distribution. This app’s rating shouldn’t be too unhealthy (4.38) regardless that they applied options that weren’t effectively obtained. Within the second body, we see the common ranking of the primary 50 critiques that seem when customers click on on the ‘see all’ buttons to browse probably the most useful critiques on the app web page. As soon as once more, the rating is fairly good (4.22) and we see that not too many unhealthy critiques are proven right here. Within the third body, we see the ‘featured critiques’ which are chosen by Apple and Google to immediately characteristic on the app web page. These critiques are essential since most customers don’t click on on the ‘see all’ button and often solely contemplate these featured critiques when forming their opinion. Within the instance above, all featured critiques for this app are accompanied by 4 or 5 stars.

Mainly, when a person lands on the app web page for Amongst Us!, they usually received’t discover unhealthy critiques and therefore received’t be immediately impacted by them. Nonetheless, if they begin exploring various kinds of critiques, they might see one thing completely different:

If customers change from ‘Most useful’ to ‘Most up-to-date’, they’ll see that the common ranking for these critiques drops drastically, going from 4.22 to 2.62. This part primarily shows damaging critiques which can give customers a very completely different thought of the app.

Our Telephone view part may be very helpful to know how new customers will understand your app or if they are going to be influenced by unhealthy critiques or not.

Begin Getting Actual Insights About Your App’s Evaluations & Rankings

To wrap up, this weblog was the final in a sequence of three blogs explaining the brand new options you possibly can entry in Evaluations and Rankings part! The main focus right here was extra on the Sentiment Evaluation and Telephone view options that can assist you perceive their potential and the type of insights you possibly can obtain. Here’s a abstract of the primary takeaways:

  • Uncover probably the most repeated phrases utilized in critiques left to your app
  • Perceive the impression of recent app updates
  • Differentiate profitable options from ineffective ones
  • Study from what customers take into consideration your opponents’ apps
  • See if/how unhealthy critiques impression new customers’ perceptions of your app

Begin receiving priceless insights out of your app’s critiques and scores to spice up your conversion price on the shops!

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